This Shipping Policy outlines the delivery terms for both digital products and physical merchandise sold by WMC Tech Sdn Bhd (“Company”, “we”, “our”, or “us”).
1. Delivery of Digital Products
1.1 Digital products, including online classes, e-learning content, and downloadable materials, will be delivered electronically.
1.2 Access details will be provided via email or customer portal within 48 hours of successful purchase and payment confirmation.
1.3 If access is not received within the stated timeframe, customers are advised to contact [email protected] for assistance.
2. Shipping of Physical Products
2.1 For physical merchandise such as T-shirts or printed materials, orders will be processed and shipped within seven (7) to nine (9) working days after order confirmation.
2.2 Delivery times may vary based on the destination and logistics provider.
2.3 A shipping confirmation and tracking information (if applicable) will be sent once the order is dispatched.
3. Shipping Areas and Charges
3.1 Physical products are currently shipped within Malaysia. For international deliveries, customers are encouraged to contact us prior to placing an order.
3.2 Shipping charges (if applicable) will be calculated and displayed during checkout.
4. Customer Responsibilities
4.1 Customers are responsible for providing accurate and complete shipping information at the time of purchase.
4.2 The Company will not be held liable for delays, misdeliveries, or losses resulting from incorrect or incomplete addresses provided by the customer.
5. Damaged or Missing Shipments
5.1 Any issues related to damaged or missing physical items must be reported within three (3) business days of receipt.
5.2 Claims should be submitted to [email protected] along with the order number and supporting documentation or photographs, where applicable.
5.3 We reserve the right to investigate and determine the appropriate resolution, which may include a replacement or refund.
6. Policy Amendments
This Shipping Policy is subject to change without prior notice. Updates will be posted on our website, and continued use of our services constitutes acceptance of any revised terms.
